Empoorio Manager

Restaurant Management App Policies

Comprehensive policies for restaurant operations, inventory management, and customer service

App Overview

Empoorio Manager is a comprehensive restaurant management application designed to streamline operations, manage inventory, handle customer orders, and optimize business performance for restaurant owners and managers.

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Order Management

Real-time order processing and tracking

Inventory Control

Automated stock management and alerts

Staff Coordination

Team scheduling and communication

Privacy Policy

1. Introduction

This Privacy Policy describes how Empoorio Manager ("we," "us," or "our") collects, uses, and protects your information when you use our restaurant management mobile application. We are committed to protecting your privacy and ensuring the security of your data.

By using Empoorio Manager, you agree to the collection and use of information in accordance with this policy. This policy applies to all users of the Empoorio Manager application.

2. Information We Collect

2.1 Personal Information

Restaurant owner/manager name and contact information
Business registration details and tax identification
Staff member names, roles, and contact information
Customer names and contact details for orders
Supplier contact information and business details
Payment account information for processing transactions

2.2 Operational Data

Order details, including items, quantities, and prices
Inventory levels and stock movement records
Staff schedules, attendance, and performance data
Financial transactions and payment processing data
Menu items, pricing, and customization options
Customer feedback, reviews, and satisfaction data

2.3 Technical Data

Device information (model, OS version, app version)
App usage analytics and performance metrics
Error logs and crash reports for debugging
Location data for delivery coordination (with permission)
Network connectivity and synchronization logs
Push notification tokens and preferences

3. How We Use Your Information

Provide Services: Process orders, manage inventory, coordinate staff, and facilitate restaurant operations
Process Payments: Handle financial transactions securely through integrated payment processors
Improve Performance: Analyze usage patterns to enhance app functionality and user experience
Ensure Security: Monitor for fraudulent activities and maintain platform security
Legal Compliance: Meet regulatory requirements and respond to legal requests
Customer Support: Provide assistance and resolve issues related to your account

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our app (payment processors, cloud hosting)
Legal Requirements: When required by law, court order, or government regulation
Business Protection: To protect our rights, property, or safety, or that of our users
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement comprehensive security measures to protect your information:

End-to-end encryption for data transmission
Secure cloud storage with enterprise-grade encryption
Regular security audits and penetration testing
Multi-factor authentication for administrative access
Role-based access controls and permissions
Continuous monitoring and threat detection

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Operational Data: Retained for 7 years for tax and accounting purposes
Customer Data: Retained for 3 years after last interaction or as required by law
Technical Logs: Retained for 1 year for debugging and analytics purposes
Account Data: Retained until account deletion or as required by law

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Restriction: Request limitation of processing your information
Objection: Object to processing based on legitimate interests

8. Children's Privacy

Empoorio Manager is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: legal@empoorio.org

Address: Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 7, 10117, Estonia

Data Protection Officer: legal@empoorio.org

Last updated: October 20, 2024

Terms of Service

1. Acceptance of Terms

By downloading, installing, or using Empoorio Manager ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App. These Terms constitute a legally binding agreement between you and Empoorio.

2. Description of Service

Empoorio Manager is a mobile application designed to help restaurant owners and managers streamline their operations, including but not limited to:

Order management and processing
Inventory tracking and management
Staff scheduling and coordination
Financial reporting and analytics
Customer relationship management
Integration with payment processors

3. User Eligibility

To use Empoorio Manager, you must:

Be at least 18 years old
Be a legal representative of a restaurant business
Have authority to bind your business to these Terms
Comply with all applicable laws and regulations

4. Account Registration and Security

Account Creation: You must provide accurate and complete information when creating an account
Account Security: You are responsible for maintaining the confidentiality of your account credentials
Unauthorized Access: You must immediately notify us of any unauthorized use of your account
Account Sharing: Accounts are non-transferable and may not be shared with third parties

5. Acceptable Use Policy

You agree to use Empoorio Manager only for lawful purposes and in accordance with these Terms. Prohibited activities include:

Using the app for illegal activities
Violating intellectual property rights
Transmitting harmful or malicious code
Attempting to hack or compromise security
Sharing false or misleading information
Using the app for non-restaurant purposes

6. Payment Terms

Subscription Fees: Access to premium features may require payment of subscription fees
Payment Processing: Payments are processed through secure third-party processors
Refunds: Refund policies are governed by the applicable payment processor's terms
Taxes: You are responsible for any applicable taxes related to your use of the service

7. Intellectual Property

Empoorio Manager and its content are protected by intellectual property laws:

App Ownership: The App and all related intellectual property rights belong to Empoorio
Limited License: We grant you a limited, non-exclusive license to use the App
User Content: You retain ownership of content you create, but grant us license to use it
Trademark Protection: Our trademarks may not be used without permission

8. Disclaimers and Limitations

Service Availability: We strive for high availability but cannot guarantee uninterrupted service
Data Accuracy: We do not warrant the accuracy or completeness of data provided through the App
Third-Party Services: We are not responsible for third-party integrations or services
Business Outcomes: Results may vary and we do not guarantee specific business outcomes

9. Limitation of Liability

To the maximum extent permitted by law, Empoorio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App. Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

10. Termination

Either party may terminate this agreement at any time. Upon termination:

Your access to the App will be immediately terminated
We may delete your account and associated data
Outstanding payments remain due
Certain provisions will survive termination

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of [Jurisdiction].

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the App. Continued use of the App after changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms, please contact us:

Email: legal@empoorio.org

Address: Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 7, 10117, Estonia

Last updated: October 20, 2024

Acceptable Use Policy

Permitted Use:

Restaurant business operations and management
Customer order processing and delivery coordination
Inventory management and supplier communications
Staff scheduling and performance tracking
Financial reporting and business analytics
Menu management and pricing updates

Prohibited Activities:

Using the app for illegal activities or fraudulent purposes
Sharing sensitive customer data without authorization
Manipulating inventory data or financial records
Harassing or discriminating against staff or customers
Attempting to hack, reverse-engineer, or compromise app security
Using the app for non-restaurant business purposes

Payment Processing & Financial Data

Empoorio Manager integrates with secure payment processors to handle restaurant transactions safely and compliantly, ensuring PCI DSS compliance and financial regulatory adherence.

Payment Data Handling:

PCI DSS Level 1 compliant payment processing
Tokenization of sensitive payment information
Secure transmission using TLS 1.3 encryption
Regular security audits by certified third parties
Multi-factor authentication for financial operations
Real-time fraud detection and prevention

Financial Compliance:

Sarbanes-Oxley (SOX) compliance for financial reporting
Anti-money laundering (AML) procedures
Know Your Customer (KYC) verification for business accounts
Regular financial audits and reporting
Tax compliance and automated reporting
Integration with accounting software (QuickBooks, Xero)

Staff Data Management

We are committed to protecting employee privacy and ensuring fair labor practices in our restaurant management platform, complying with all relevant employment and data protection regulations.

HR Data Protection:

Secure storage of employee personal information
Compliance with labor laws and regulations (FLSA, NLRA)
Confidential handling of performance reviews
Protected medical and accommodation information (ADA)
Secure payroll and compensation data
Background check and verification data

Staff Rights:

Right to access their personal data
Right to data correction and updates
Right to data deletion upon employment termination
Protection against unauthorized data sharing
Transparent data usage policies
Regular privacy training and awareness

Updates & Support

App Updates:

Regular feature updates and improvements
Critical security patches deployed automatically
Performance optimizations and bug fixes
New regulatory compliance features
Integration with new payment processors
Enhanced reporting and analytics features

Support Channels:

24/7 technical support for restaurant operations
In-app help center and documentation
Priority support for enterprise customers
Training resources and video tutorials
Community forums for peer support
On-site training and implementation support

Google Play Store Compliance

Empoorio Manager fully complies with Google Play Store policies and requirements for restaurant management applications.

Required Store Listing Information:

Privacy Policy URL:
https://empoorio.org/policies/empoorio-manager
Terms of Service URL:
https://empoorio.org/terms-conditions
Content Rating:
Everyone
Target Audience:
Restaurant owners and managers (18+)
Data Safety Section:
Completed - See Privacy Policy
App Category:
Business/Productivity

Store Listing Requirements Met:

Complete app description with feature overview
High-quality screenshots (6-8 images)
App icon following design guidelines
Feature graphic for store listing
Privacy policy linked and accessible
Content rating questionnaire completed
Target audience information provided
Contact information for users

Need Help with Empoorio Manager?

Our restaurant technology specialists are here to help you optimize your operations and ensure compliance.

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